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  • Getting Started
    • Ghala Documentation
    • Send Your First WhatsApp Message via API
    • Setting Up WhatsApp Webhooks
  • Commerce
    • Start Selling on WhatsApp
    • Set Up the AI Sales Agent
    • Get Paid with Snippe
  • Ai Automation
    • Configuring AI Auto-Reply for WhatsApp
    • Setting Up Human Handover Protocol
  • Campaigns Messaging
    • WhatsApp Message Templates: Complete Guide
    • Bulk WhatsApp Messaging: Complete Campaign Guide
  • Contacts Crm
    • WhatsApp Contact Management Guide
  • Best Practices
    • WhatsApp Customer Support Best Practices
    • Message Template Best Practices
  • Api Reference
    • Ghala API Reference

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  • +255 699 920 009
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  1. Help Center
  2. Getting Started
  3. Ghala Documentation

Ghala Documentation

Everything you need to sell and build with Ghala. From your first product to advanced API integrations.

Guides & Tutorials covering everything from your first product to advanced API integrations. Whether you're taking your first order, sending your first message, or scaling to millions, these guides will get you there.

Getting Started with WhatsApp Business API

A complete beginner's guide to WhatsApp Business API. From account setup to sending your first message.

Get started →
Start Selling on WhatsApp

Turn commerce on, build your catalog, and share your storefront: everything you need to take your first order.

Start selling →
Set Up the AI Sales Agent

Give the agent your voice, choose its tools, and test it in the playground before it talks to customers.

Configure agent →
Get Paid with Snippe

Accept mobile money and cards in chat, track orders, and withdraw your balance to the bank.

Connect payments →
How to Send Your First WhatsApp Message via API

Learn to send WhatsApp messages programmatically. Includes code examples in Python, Node.js, and cURL.

See tutorial →
Setting Up WhatsApp Webhooks

Learn how webhooks work and how to process incoming WhatsApp messages in real-time.

Set up webhooks →
Configuring AI Auto-Reply for WhatsApp

Complete guide to configuring AI-powered customer support on WhatsApp. Includes prompt engineering tips.

Configure AI →
Setting Up Human Handover Protocol

Learn how to set up smooth handoffs between AI and human support agents.

Learn more →
WhatsApp Message Templates: Complete Guide

Master WhatsApp message templates. Learn what gets approved, common rejection reasons, and best practices.

View guide →
Bulk WhatsApp Messaging: Complete Campaign Guide

Master bulk WhatsApp campaigns. From contact import to send optimization and performance tracking.

Campaign guide →
WhatsApp Contact Management Guide

Learn to organize contacts with tags, segments, and custom fields for targeted messaging.

Manage contacts →
WhatsApp Customer Support Best Practices

Learn the strategies that successful businesses use to provide outstanding WhatsApp customer support.

Best practices →
Message Template Best Practices

Proven techniques for creating WhatsApp templates that get approved on the first try and perform well.

Read more →
Ghala API Reference

Full API reference with endpoints, parameters, and code examples for integrating Ghala.

API docs →
NextSend Your First WhatsApp Message via API