Give the agent your voice, choose the tools it can use, and test it in the playground before it talks to customers.
The AI Sales Agent is the salesperson living on your WhatsApp number. It answers product questions, shares prices and photos, creates orders, and sends checkout links, around the clock.
Go to Commerce → AI Sales Agent and flip the Active toggle. While active, the agent replies to customer messages on your connected number.
Two text boxes control how the agent behaves:
Keep both short and concrete. The agent follows them like a well-briefed employee.
You don't need to teach the agent your products. It always sees your live catalog (names, prices, stock, and photos), so it never offers something that's out of stock and never quotes an old price.
Each tool can be switched on or off independently:
| Tool | What it does |
|---|---|
| FAQ auto-reply | Answers common questions instantly |
| Human handover | Routes tricky conversations to you |
| Catalog lookup | Shares products, photos, and prices |
| Checkout | Sends secure payment links in the chat |
| Create order | Records the order with items and delivery details |
| Delivery quote | Estimates delivery cost from the customer's location |
Under Hand over to a human, list the topics that should always reach you, for example: refund, complaint, manager, wholesale. When a message touches one of them, the agent pauses and notifies your inbox.
The Test playground on the right side is a private chat with your agent. Ask it the questions your customers ask ("How much?", "Deliver to Arusha?", "How do I pay?") and refine the persona until the answers sound like you.
