What to do when Meta's SMS or call code never comes while you connect a WhatsApp number.
When you connect a number, Meta checks that it is yours by sending a 6-digit code by SMS or phone call. Meta sends this code, not Ghala, so Ghala cannot resend it. If the Facebook window closes on the code step, Ghala shows these steps for you.
Your number stays saved with Meta when the code does not arrive. Press Connect again, pick the same number, and ask for a new code.
| Your number | What to do |
|---|---|
| A landline | Only a call works. Turn off menus, voicemail and call queues while you verify. Numbers behind an automated menu are not supported. |
| On the WhatsApp Business app | Update the app, then in the Facebook window choose to connect your existing app and confirm in it. You keep using the app. |
| On personal WhatsApp | Delete that account first: WhatsApp, Settings, Account, Delete my account. Meta can hold a deleted number for up to a day. |
| With another WhatsApp provider | Ask them to release it, and turn off two-step verification there first. |
| SMS never comes | Some networks block SMS from abroad. Choose a phone call instead; calls from abroad almost always get through. |
Meta stopped sending codes to this number for a while. Wait a few hours, up to a day. Asking again sooner restarts the wait. Then press Connect, pick the same number, and ask for one code by phone call.
Contact Ghala support from Help & support in your dashboard. Give the number, and the Meta code Ghala showed you (for example Meta 2388367), so we can match it to Meta's records.
| Meta code | Meaning |
|---|---|
| 2494158, 2388367 | The code was requested too many times |
| 2593037, 2388091 | The code could not be sent |
| 2388093 | The code could not be verified |
| 3441030, 3441049 | The number is already registered |
